Makro bad customer service

I opened a Makro account about two weeks ago and it's provisionally approved. Every day when I call the card divison they say it's at the last step and I will get and sms in the next hour. On Friday I called and they said I must call again in one hour I did that only to find out that I will next to wait for another hour but since then nothing has happened. I called the call centre yesterday again and the consultant says well if I'm not happy I must go to the ombudman. I'm tired of spending money sitting on the phone waiting for help....no one can help me....very unhelpful.....can someone please tell me what's going on