Makro bad customer care because they put s****s on sale

I purchased a laptop on special for R7, 999.00 at Crown Makro in jhb on 13 March 2021 with a warranty of 2 years . My daughter realised that it doesn't charge if it is not plugged when we started to have a 4hourly loadshedding since the battery lasts for+/- 2hours. She only uses it at her place of residence, otherwise she could have noticed earlier. On 20 February 2023 I wrote to Makro notifying them about this fault. On 21 February 2023 David Mabena from Makro responded as per the statement below 👇 Kindly note that the item will need to be returned to your nearest Makro store for further assessment and repairs. A refund or exchange can only be granted after the completion of a repair booking report from the supplier. Once the 14-day return policy period has ended, the above process is required before any credit or exchange can be granted.

Following this my daughter took the laptop on 10/03/2023 to Milnerton Makro in Cape town. She was then informed l that it will take 21 day for the issue to be resolved. She explained to them that she needs to finish off her assignments. She was informed that they will make a note and she will bring it back when she is ready. When she was done with the laptop she came back to jhb to return it since it was school vacation.Last week she came back home with the laptop. I took it to Makro Mainreef on 06 April 2023 and subsequently received this message."Makro Repair ID *** has been booked in".

On 12 April 2023 Makro sent me this message" Makro Repair ID *** is ready for collection. Any products not collected in 3 months will be sold." I then called Makro to enquire about this. Then they informed me that the supplier says the warranty has expired and I will have to pay for repairs. I couldn't understand because the laptop was taken to Makro in Milnerton on 10 March, which was few days earlier and in addition and the query submitted a month earlier. I don't understand because my daughter was told that they will make a note and she should bring the laptop when she is done with the laptop, and she explained that she will be done in three weeks time. Does it mean that Makro puts the stuff that must be thrown in the bin on special. Surely this is a *******. Recently I bought a laptop for my other child for 10k and it is working perfectly. So for the difference of R2000 I get a s****. Please help, I need my money back.