LS
Lehlohonolo S
1 reviews | Active since Mar 2024
18 Oct 2024, 10:02
Makro bad client services
Good day I’ve made a purchase on the 28th September & on the 29th ive got a notification saying some iterms had to be cancelled & they wil refund me further more ive been waiting for my refund even today ive spoken to nizole kondlo she assured me that it takes 14 days & yesterday the 17th October the money wil reflect but stil nothing i cant tolorate this you guys are not taking your customers serious i want my refund
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
18 Oct 2024, 15:33Good day Lehlohonolo,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Best regards,
Makro's reply18 Oct 2024, 15:33
Official
Good day Lehlohonolo,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Best regards,
LS
Lehlohonolo S's updateReviewer Update
21 Oct 2024, 11:30Good day nothing has been solved even now ive send the requested bank statement so must i always keep on checking on you guys?
LS
Lehlohonolo S's update21 Oct 2024, 11:30
Reviewer Update
Good day nothing has been solved even now ive send the requested bank statement so must i always keep on checking on you guys?
Makro's replyOfficial
10 Nov 2024, 15:02Hi Lehlohonolo, We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We’re glad to inform you that your refund was successfully refunded. .
We also want to make sure you're aware that the refund should reflect the date of your original purchase.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
We're here for you and happy to help in any way we can.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We’re glad to inform you that your refund was successfully refunded. .
We also want to make sure you're aware that the refund should reflect the date of your original purchase.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
We're here for you and happy to help in any way we can.
Best regards,
Makro's reply10 Nov 2024, 15:02
Official
Hi Lehlohonolo, We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We’re glad to inform you that your refund was successfully refunded. .
We also want to make sure you're aware that the refund should reflect the date of your original purchase.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
We're here for you and happy to help in any way we can.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We’re glad to inform you that your refund was successfully refunded. .
We also want to make sure you're aware that the refund should reflect the date of your original purchase.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
We're here for you and happy to help in any way we can.
Best regards,