Makro bad bad bad service

Item: Makro
Rating: 1
Author: lucille W

I Placed an order with Makro Online on 23 July and paid in full. However now on the online portal is says the order has been delivered, and I did not receive it.I call the online call enter, they tell me the order is with Dawn Wing. I call Dawn Wing they did not receive the order from Makro. I call back now follow up department will contact me dollolo. Makro please send my order or my money. This is very frustrating.

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Replies (1)

Makro's replyOfficial

05 Aug 2020, 13:24

Good day Lucille,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply05 Aug 2020, 13:24

Official