Makro bad after service

<p>I bought a Defy twintub washing machine on 12 October 2015 which gave problems from the start as the spinner was wobbling and bumping against the sides. A technitian was sent to review and repair as there was a problem with the spinner not being mounted properly. They had to disconnect the brake which caused it to take forever to stop spinning, even while the lid was open. Obviously very dangerous. They never returned to replace the brake. </p> <p> </p> <p>Then about a month ago sparks came out from the operator console. We reported this, and the same technician came out saying he had to get parts and would also look at bringing a new brake mechanism.</p> <p> </p> <p>To date we have not had any further contact. For the last month the machine has been out of order, waiting for parts and feedback. This service is really unacceptable especially taking into account that there is a 2 year warrantee on the machine. In total of the 11 months we have had the macine, we had only 5 months use of it.</p>