Makro

21 January 2023 I ordered grocery online with Makro, on the 25-27 the delivery guy from DSV delivered 2 items out of 14 , he said the rest are damaged he will return them to Makro, on the 29 Jan I emailed Makro requesting for refund on the damaged items that I didn’t receive ,they said they will come back to me as they are busy with my issue, after two weeks I emailed again no changes the issue is escalated to relevant department said Makro, I tried to call they transferred me to what ever they know and I was on hold for more than hour , I end up running out of airtime, I emailed them to call me , no call from Makro , I went to their twitter page , and explained my issue they said send your details,I sent but it was waist of time and resources because they never call me , now when I email them I get reply from automated email, when I call they hold me still , I end up reporting this case to ombudsman because it seems like Makro doesn’t practice consumer rights