1 reviews | Active since Feb 2023
MAKRO
Not me being a 1st buyer in Makro, I was looking for the gas/electric stove, I did online shopping and get a stove that is very cheaper and I go for it, I paid through pay flex and everything go well, I waited for my goods to be delivered. To my surprise that they sent a message that my order has been canceled due to the product that is out of stock, they didn't even call me and ask me that it's canceled and ask for my 2nd choice. While still having questions about that they sent me a message that I have been refunded as per our agreement and am thinking agreement with who because they didn't even contact me. Yhooo am so disappointed with the big company like MACRO... I trusted them and I never thought of this. I still need the stove but I will never do with that shop.
Kindly see the below email they sent again and I don't accept the apology.
Request received] [EXTERNAL] Re: Makro order #MAK*** cancelledYour request (***) has been responded to by our support staff.
To add additional comments, reply to this email.
Natasha Hoffman (Makro)
Nov 17, 2023, 12:18 GMT+2
Good day customer,
Apologies for the inconvenienced caused, this price was an error R1,299
the normal price is R11,299, we are not out of stock for this item, the person who sent an email to you,
supposed to explained you, we are very sorry.
Kindly see the below email they sent again and I don't accept the apology.
Request received] [EXTERNAL] Re: Makro order #MAK*** cancelledYour request (***) has been responded to by our support staff.
To add additional comments, reply to this email.
Natasha Hoffman (Makro)
Nov 17, 2023, 12:18 GMT+2
Good day customer,
Apologies for the inconvenienced caused, this price was an error R1,299
the normal price is R11,299, we are not out of stock for this item, the person who sent an email to you,
supposed to explained you, we are very sorry.