Makro avoiding responsibility by ignoring issue they caused.

In November last year I bought a fridge from Makro Germiston as part of the Samsung buy and get promotion and for the past couple months now I have been trying to sort out an issue relating to the Samsung but and get promotion with Makro and the R4000 redeemable vouchers I was promised.

At first the issue seemed to have been with Samsung but I later found out the Makro Germiston had sold me a fridge that did not qualify for the promotion, which is why I bought the fridge in the first place. Makro has been nothing but useless in resolving this issue and is just claiming that it's something Samsung must sort out.

Well I have been dealing with Samsung and if I was sold the incorrect fridge, it's not Samsung at fault or liable for what I was sold. The fact the Makro has taken the stance of do ing nothing and probably hoping I just give up on trying to reclaim the R4000 in vouchers I was promised by the Makro consultant the day of buying the fridge is pathetic. I have logged multiple issues to customer care without receiving any feed back which is getting rather annoying since Makro should be taking full responsibility for this ***** up that they caused. Makro says it's Samsung and they say it's Makro and I must just be happy with that answer and get nothing I was promised.