Makro at it again

It seems like Makro does not provide customer service unless a customer complaints on social platforms. I had to express my dissatisfaction on various platforms before they could deliver my online order.

Now I've been waiting for them to refund me for one of the items in my order that was out of stock. I have called their contact centre about 5 times and I was told the matter will be escalated and feedback will be provided after 5 days. Its now been 10 days and no one has come back to me and I still have not received my money back.

My experience with Makro has been nothing but unpleasant.