1 reviews | Active since Aug 2021
Makro AT Fault,but customer suffers
I went online to buy a tumble dryer and saw a hisense washer & dryer on an amazing special,it's ordered 2 one for myself and one for my in laws.Now Makro have cancelled my order with out letting me know why and refunding my money.What about the CPA this was advertised at that price I ordered it and paid for it and now it's a mistake and the consumer must suffer.I have had one email to just tell me the order has been canceled I called the call center 4 times,the branch in Centurion doesn't answer and the head office doesn't answer,i qas then on a call for 20min to be told they got the price wrong and unfortunately my order is cancelled and i will be refunded.I wont accept that it is ridiculous.Surely if this is a mistake on makros part it should still be sold at the advertised price,why should I loose out,i am the customer,and as per the CPA I should still be allowed to by this at the advertised price.They were supposed to notify me immediately which they still haven't done.
This has nothing to do with the delay in a refund,did you guys actually read my comment????
I cannot honestly believe the responses i have received from makro thus far,your customer service is absolutely shocking and you dont even read the actual review.
I am upset because i bought two washing machines that were on a special on Makro online,the order was paid for online.
then later on that friday my order gets cancelled with nobody from makro telling me why.
I called your call centre to be told they cant help me and they have no idea why the order was cancelled but i should phone the Centurion branch,which i did 7 times with no answer.I then tried your head office at least five times with no answer,how is a store and a head office not answering any calls with a business of your statue.
Then another two calls to the call centre to finally be told there was an issue with the price online and i will be refunded.
My problem is how does makro get away with this with a policy when i also have rights as a consumer,you say it was an obvious error,sorry but it wasnt for me it could have been you guys getting rid of stock.This is your error and i must now just accept that.
Then yesterday i finally get an explanation from makro and i start telling them my issue and what happened on whatsapp.
To be basically be told they sorry but your policy stands, what about the consumer act does that policy count for nothing.
You can go look on my profile i have bought all my big items for years from Makro, and how you have handled this is absolutely disgusting.
I will not ever be buying from your store again.
This has nothing to do with the delay in a refund,did you guys actually read my comment????
I cannot honestly believe the responses i have received from makro thus far,your customer service is absolutely shocking and you dont even read the actual review.
I am upset because i bought two washing machines that were on a special on Makro online,the order was paid for online.
then later on that friday my order gets cancelled with nobody from makro telling me why.
I called your call centre to be told they cant help me and they have no idea why the order was cancelled but i should phone the Centurion branch,which i did 7 times with no answer.I then tried your head office at least five times with no answer,how is a store and a head office not answering any calls with a business of your statue.
Then another two calls to the call centre to finally be told there was an issue with the price online and i will be refunded.
My problem is how does makro get away with this with a policy when i also have rights as a consumer,you say it was an obvious error,sorry but it wasnt for me it could have been you guys getting rid of stock.This is your error and i must now just accept that.
Then yesterday i finally get an explanation from makro and i start telling them my issue and what happened on whatsapp.
To be basically be told they sorry but your policy stands, what about the consumer act does that policy count for nothing.
You can go look on my profile i have bought all my big items for years from Makro, and how you have handled this is absolutely disgusting.
I will not ever be buying from your store again.