Makro are ******. Trying to return a stove for 2 Months

Ordered a Gas Zero stove with Makro Online. Paid for the stove in full and after many hassles with delivery the stove was delivered on the 19th of December. the stove firstly looked used, and they just wrapped it again, it was said that the stove and the grill can work at the same time, and it could not. Two days later we tried to log a return online, we could not. On the same day 22 December we called the call center, the agent told us we could log the return telephonically, a ref number was given. A week after we called and called and were given so many excuses upon excuses. They then said we should log a return again, the site does not allow a return after 14 days and is giving problems. We emailed the pictures of the stove in a Packinging as requested. They still up until today are asking for the pictures when in the email the pictures appear. We have been trying to return the stove for 2 months. Makro does not want to refund us and are trying delaying tactics in order for our money not to be paid. Do not ever buy from Makro, they are ******. They told us that the staff at the Makro customer care service department knock off from work at 14:30 and they cannot assist us.