RG
Riash G

1 reviews | Active since Mar 2011

08 Feb 2019, 11:10

Makro are ******* with useless support staff

Received a delivery of an online order after TWO MONTHS of waiting and endless excuses, however only one of two items ordered were included in the delivery. Two weeks later and no feedback from Otsiele Boikanyo, Tebogo Koitsioe, Edwina Smith and Andrew Grant.

This is the 11th hellopeter complaint I've logged for this particular order. I want an explanation as to why there's a flat out refusal to deliver what I've paid for.

Every complaint logged is met with a generic response and no further feedback, or at best a phone call promising some follow up communication that never materializes.

FYI, I've now logged a case with the consumer goods and services ombud regarding this matter.

0
Replies (1)
Makro
Makro's reply08 Feb 2019, 13:36
Official
 Good Day 

Thank you for bringing this matter to our attention. 

I'm sorry that you haven't received your order as yet and for the overall service.

I am currently looking into this for you and will revert with feedback as soon as possible.

Kind RegardsTebogo koitsioe