RG
Riash G

1 reviews | Active since Mar 2011

04 Feb 2019, 13:21

Makro are ******* with useless support staff

Received a delivery of an online order after TWO MONTHS of waiting and endless excuses, however only one of two items ordered were included in the delivery. Two weeks later and no feedback from Otsiele Boikanyo, Tebogo, Edwina Smith and Andrew Grant.

This is the 9th hellopeter complaint I've logged for this particular order. I want an explanation as to why there's a flat out refusal to deliver what I've paid for.

Every complaint logged is met with a generic response and no further feedback, or at best a phone call promising some follow up communication that never materializes.

0
Replies (1)
Makro
Makro's reply04 Feb 2019, 14:38
Official
 Good Day Riash

Thank you for your feedback.

I'm sorry for the service you've received from us. I can understand your disappointment and frustration with regards to the experience. 
 This is certainly not the type of service we want you to have. 

 I'll follow up with the relevant department and revert back to you. 

Regards,Tebogo Koitsioe