Makro are the biggest ****mers! ********* business Practice

I placed an order with Makro on the 30th March 2024 online. Upon completion of my order (MAK***) I received a confirmation email that my order would be delivered as split order of 3orders which will be delivered on the 2nd April 2024 and the final batch would be on the 3rd April 2024.

The items I ordered were over 40items that were paid for online on the website the day of order. I received my first delivery of my order on the 3rd April where I received 1item on the day. I then assumed the rest would ALL follow the next day.

On the 4th I received another 2boxes of individual items in it,which made me worry and send an email to the service provider,where I was advised that all the items would be delivered on the 5th April.

Unfortunately nothing was delivered on 5th which lead me to call and send out more emails enquiring on whether I will receive every item individually on different days? I was shocked at the behaviour and feedback I received,according to me,when one purchases items,you would expect ALL your items to be received as per your order at the same time.

I am now baffled at the conduct at which Makro chooses to dispense its orders,1item at a time,different days and even with the items they send,the quantity of the items isn’t correct,there are missing products. For example 3 sunlight dishwashers were ordered,I received 2in my box, 2skip washing powders were ordered,I only received 1in the box. My question to the service provider was,will it take 40days for me to receive ALL my items at once but when payment is made,full payment is made on the same day. Most of the items I ordered are basic necessities and food that’s needed in my home,am I to wait 40days to bath or even cook for my family?

What is even more frustrating is the inconsistency of the service provider and lack of consumer service. I don’t understand how an organisation such as Makro expects people to buy things online and receive them as and when they feel like it? That speaks to their ethical and moral integrity as a company,where as a consumer you choose to trust in a service but only to be mislead and frustrated at your own expense,whilst the company carries on with business as usual.

Today on the 6th April,I received another item,1box again with 1item,I refused to take the package as I didn’t order 1item but 40.

I would like ALL my items as promised and as advertised by Makro and ALL missing items of the ones they delivered. If that cannot be offered to me,I would like a full refund of my money and to never have any dealings with Makro again.

I am highly aggrieved and disappointed at the level of service they offer. It’s as though we are at their mercy just to buy what we need,which is not right or ethical!