Makro Are ********

Dealing with Makro has been a complete nightmare.

I ordered a Bennett Read Virtuoso 22 Kitchen Machine on their website on the 23rd of December 2022. It arrived on the following day. Upon inspection, I noticed that there was a missing item and scratches on some of the parts, indicating that it had been used and returned before. I immediately logged an exchange request.

Days went by without any communication from Makro so I called their customer line. All I was told was that the matter was being escalated. Days went by again, so I called again, and again, and again, until one of the call centre agents advised me to just go into the store because this issue is clearly not being resolved over the phone.

On the 7th of January 2023, I went to Makro Ottery and that was another nightmare I do not have the strength to get into right now. Your Tevo team is severely rude and inefficient! I ended up canceling the order and requesting a refund instead. Wrote a review on their website which they took down because it did not follow their 'guidelines' (which are to not expose their lack of customer service).

Today is the 19th of January and despite it being well past 7 business days, the funds have still not reflected in my account. I've been calling their customer care line since 8am, and was finally directed to an Otsile Boikanyo who blatantly ****, stating he was on the line with the Finance department and would call me back by 9:30am. At 12pm, I tried to get a hold of him and he claimed that he hasn't checked his emails (someone who was supposedly on the line with them!) then proceeded to give me a **** email contact and number for someone in the Finance department. Upon realizing that the contacts were ****, I tried to get a hold of him only to be told that he has disappeared from his office.

This is extremely frustrating and aggravating, I just want my money back! I should not have to run after a company to get the bare minimum. This entire process has been draining and so frustrating! Makro, GIVE ME MY MONEY BACK!