RS
Rene S
1 reviews | Active since Dec 2024
06 Dec 2024, 10:42
MAKRO ARE DISHONORABLE!!!!
Bought a printer "online only" paid for the printer and was advised a date of delivery. few days later received an email advising the Makro have cancelled our order due to no stock.. i immediately went on to their site to check their stock and they did have stock of the photocopier that we purchased, but was told it was another supplier and not the same supplier we originally ordered from (MAKRO) they are not interested in our complaint, they are refunding our money (2-10 working days) and we have to re-purchase the same machine at a higher price, who is to say by the time we pay and expect delivery, they don't cancel on us again??? We bought from Makro, not their supplier, they have treated us badly, and the machine was not cheap - almost R18,000.00 we paid for the machine, so just a warning to anyone buying online at Makro - you may not get what you are paying for???
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
17 Dec 2024, 12:27Good day Rene,
Firstly, we hope this message finds you well.
We've read your feedback on Hellopeter and it truly matters to us. We can't express enough how regrettable it is that you've had this experience.
Please accept our heartfelt apologies for the inconvenience you've faced. It's clear that we've fallen short, and for that, we are genuinely sorry.
We want you to know that we take every single customer concern to heart, and we're making your situation a top priority.
The confusion and frustration you must feel over the cancellation of your order and the need to repurchase the item at a higher price is something we wish you hadn't had to endure.
Especially given the complexities of dealing with multiple suppliers, which unfortunately impacted the price.
Your trust is paramount to us, and we are committed to not only addressing this issue but also to preventing it from happening again.
It's our responsibility to provide you with the support you deserve, and we intend to live up to that.
Once more, we extend our sincerest apologies for any stress or inconvenience we've caused you.
Thank you for your patience and understanding as we work through this.
Regards,
Makro Social Media
Makro SA - National Contact Centre
A division of MASSMART Holdings Limited
Tel: ***
E :***
W :http://www.makro.co.za
Firstly, we hope this message finds you well.
We've read your feedback on Hellopeter and it truly matters to us. We can't express enough how regrettable it is that you've had this experience.
Please accept our heartfelt apologies for the inconvenience you've faced. It's clear that we've fallen short, and for that, we are genuinely sorry.
We want you to know that we take every single customer concern to heart, and we're making your situation a top priority.
The confusion and frustration you must feel over the cancellation of your order and the need to repurchase the item at a higher price is something we wish you hadn't had to endure.
Especially given the complexities of dealing with multiple suppliers, which unfortunately impacted the price.
Your trust is paramount to us, and we are committed to not only addressing this issue but also to preventing it from happening again.
It's our responsibility to provide you with the support you deserve, and we intend to live up to that.
Once more, we extend our sincerest apologies for any stress or inconvenience we've caused you.
Thank you for your patience and understanding as we work through this.
Regards,
Makro Social Media
Makro SA - National Contact Centre
A division of MASSMART Holdings Limited
Tel: ***
E :***
W :http://www.makro.co.za
Best regards,
Makro's reply17 Dec 2024, 12:27
Official
Good day Rene,
Firstly, we hope this message finds you well.
We've read your feedback on Hellopeter and it truly matters to us. We can't express enough how regrettable it is that you've had this experience.
Please accept our heartfelt apologies for the inconvenience you've faced. It's clear that we've fallen short, and for that, we are genuinely sorry.
We want you to know that we take every single customer concern to heart, and we're making your situation a top priority.
The confusion and frustration you must feel over the cancellation of your order and the need to repurchase the item at a higher price is something we wish you hadn't had to endure.
Especially given the complexities of dealing with multiple suppliers, which unfortunately impacted the price.
Your trust is paramount to us, and we are committed to not only addressing this issue but also to preventing it from happening again.
It's our responsibility to provide you with the support you deserve, and we intend to live up to that.
Once more, we extend our sincerest apologies for any stress or inconvenience we've caused you.
Thank you for your patience and understanding as we work through this.
Regards,
Makro Social Media
Makro SA - National Contact Centre
A division of MASSMART Holdings Limited
Tel: ***
E :***
W :http://www.makro.co.za
Firstly, we hope this message finds you well.
We've read your feedback on Hellopeter and it truly matters to us. We can't express enough how regrettable it is that you've had this experience.
Please accept our heartfelt apologies for the inconvenience you've faced. It's clear that we've fallen short, and for that, we are genuinely sorry.
We want you to know that we take every single customer concern to heart, and we're making your situation a top priority.
The confusion and frustration you must feel over the cancellation of your order and the need to repurchase the item at a higher price is something we wish you hadn't had to endure.
Especially given the complexities of dealing with multiple suppliers, which unfortunately impacted the price.
Your trust is paramount to us, and we are committed to not only addressing this issue but also to preventing it from happening again.
It's our responsibility to provide you with the support you deserve, and we intend to live up to that.
Once more, we extend our sincerest apologies for any stress or inconvenience we've caused you.
Thank you for your patience and understanding as we work through this.
Regards,
Makro Social Media
Makro SA - National Contact Centre
A division of MASSMART Holdings Limited
Tel: ***
E :***
W :http://www.makro.co.za
Best regards,
RS
Rene S's updateReviewer Update
18 Dec 2024, 09:24i actually don't want your apologies, i want my money back and i will never use makro online ever!! and i will advise everyone i know not to every buy from Makro online!! Makro cancelled my order on the 6th December and i still don't have my money back!! You say in your reply that i am a top priority, i highly doubt that as i still don't have my money back and everytime i call, your managers, supervisors are NEVER available to talk to me, technical issues is what i am told about my refund!! Excuses Excuses!!
RS
Rene S's update18 Dec 2024, 09:24
Reviewer Update
i actually don't want your apologies, i want my money back and i will never use makro online ever!! and i will advise everyone i know not to every buy from Makro online!! Makro cancelled my order on the 6th December and i still don't have my money back!! You say in your reply that i am a top priority, i highly doubt that as i still don't have my money back and everytime i call, your managers, supervisors are NEVER available to talk to me, technical issues is what i am told about my refund!! Excuses Excuses!!
Makro's replyOfficial
18 Dec 2024, 15:30Hi Rena,
We hope this message finds you well. We wanted to extend our sincere apologies for the inconvenience caused by the delay in your order.
To assist you better and address your concerns promptly, could you please provide us with your order number and any additional details related to your order? This will help us ensure that we have all the necessary information to resolve the issue as quickly as possible.
Thank you for your patience and understanding. We look forward to resolving this matter for you.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We hope this message finds you well. We wanted to extend our sincere apologies for the inconvenience caused by the delay in your order.
To assist you better and address your concerns promptly, could you please provide us with your order number and any additional details related to your order? This will help us ensure that we have all the necessary information to resolve the issue as quickly as possible.
Thank you for your patience and understanding. We look forward to resolving this matter for you.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply18 Dec 2024, 15:30
Official
Hi Rena,
We hope this message finds you well. We wanted to extend our sincere apologies for the inconvenience caused by the delay in your order.
To assist you better and address your concerns promptly, could you please provide us with your order number and any additional details related to your order? This will help us ensure that we have all the necessary information to resolve the issue as quickly as possible.
Thank you for your patience and understanding. We look forward to resolving this matter for you.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We hope this message finds you well. We wanted to extend our sincere apologies for the inconvenience caused by the delay in your order.
To assist you better and address your concerns promptly, could you please provide us with your order number and any additional details related to your order? This will help us ensure that we have all the necessary information to resolve the issue as quickly as possible.
Thank you for your patience and understanding. We look forward to resolving this matter for you.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,