Makro are *******

Makro online have the worst customer service I have experienced in my life. They make claims and promises that are simply lies. Delivery in 2 to 5 business days. More like a month. Cancelation processes that are comparable to a joke. I have been trying to cancel the order for a fridge that was not delivered within the contacted delivery times. Makro happily took my money on December 11 2023 but I have been struggling since 20 December 2023 to ry and get the order cancelled and my money returned. Makro are *******. Their agents and managers come up will all sots of excuses but I sit with my hands tied and thousands of rands poorer. I will never buy from Makro ever again no matter how "special" their deals are. Its simply not worth the headaches. They put me on hold for an hour and tell me that they are unable to contact their financial department directly, the last excuse was that my cancellation cannot be cancelled because THEIR suppliers are still closed. What complete and utter nonsense. This is disgusting. I challenge someone from Makro too contact me as I simply don't believe that they have the courage to do so. They are a braindead useless organisation.