1 reviews | Active since Dec 2019
Makro Appliances
I bought a Hisense Fridge yesterday as a cash buy. I happily paid my R4200 rand and was promised a delivery within 2 days. I was surprised when they called me that the fridge will be delivered today. On delivery I was asked to switch the fridge on after 2 hours. I unpacked the fridge to put it in place of my old fridge. I ten discovered that the front stand was missing and immediately tried to contact Makro. Eventually after 40 minutes I through. After an up and down story I was called back for the 2nd time and explained my story. They first wanted me to switch on the fridge and wait until Monday for them to bring a foot stand. I explained to the person that I cannot switch the fridge on as I will loose liability if I switch the appliance on in that state and that they should rather come fetch the fridge a d replace it or return my money. After 15 minutes I got a call back that they will replace my fridge the following day.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
I was then assured by the representative that he will put it in a e-mail to confirm what he said.
I proceeded to switch on the fridge and I am now waiting for his confirmation e-mail. I will withhold the reps name for now but he gave his direct nr for further enquiries.
I was then assured by the representative that he will put it in a e-mail to confirm what he said.
I proceeded to switch on the fridge and I am now waiting for his confirmation e-mail. I will withhold the reps name for now but he gave his direct nr for further enquiries.