Makro appalling online service delivery

I am very disappointed with Makros online delivery and customer service.

On or around 10 November 2018 my mom purchased a whirlpool cooker head from their online store. The terms stated that the item would be delivered within 21 days being around 10 December 2018. This time period lapsed with little to no correspondence from Makro save for our attempts to follow up. By 20 December there was still no communication or delivery from Makro and when we contacted them they told us the item was out of stock without any further information or assistance.

Today Sifiso Hlamvana from Makro sent us an email saying the delivery can take up to 40 days! This is ridiculous and even still 40 days from the date of purchase will lapse this Thursday 10 January 2019. They have not indicated any intention to make delivery of this product or provide a refund instead telling us that it is the supplier who is at fault. Why is this the customer's problem?

This is ridiculous and extremely inconvenient. If Makro cannot run online facilities and keep their cuatomers needs and time in consideration then they should simply not do it.

This is a breach of contract and we will strongly consider reporting them to the consumers ombudsman.