Makro app**** a "100% OFF" policy to communication

This is my honest frustration with Makro. I truly hope a competitor like Walmart gives you a necessary wake-up call.

I made my order back on Black Friday, November 28, 2025. It is now 12 days later, and I still don't have my delivery. That is simply unacceptable.

If Makro isn't equipped to handle Black Friday volumes, please don't participate. It only sets customers up for devastating disappointment when you partner with a "logistics business" like Wumdrop that seems utterly useless.

The worst part is the communication. It feels like your customer service has taken a "100% off" sale! Every time I call, I get the same, empty promise: "It'll be delivered tomorrow." It's insulting.

I'm not just a transaction; I'm a customer whose time and money you have completely disrespected. This experience has been truly terrible.