1 reviews | Active since Nov 2017
Makro another bloated Mega company
MAK*** This is my Makro provided customer care regarding a billing query.I told will respond; will keep you updated, all lies, never happened, another bloated mega giant void of soul and after e mailing 6x without a person generated response clearly a lifeless company. Promises promises and mission statements be damned you guys need a few lessons in simple customer relations. Since lodging my query I have spent R23000 at other facilities most of which you would have had an opportunity to provide. That’s just this month.
Congratulations on being near uselsss. Before; or should I say “if” you elect to respond to me do not send me an e mail saying you are going to respond....respond with facts and findings regarding my specific query. That’s all I’m interested in.
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the inconvenience this whole ordeal has caused you. This is not how our customers should be treated and we will raise this with management in our contact center. Please be advised that we have tried calling you on the numbers provided to advised on our findings however they don't seem to work.
We will send you an email to further advise in this regard.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the inconvenience this whole ordeal has caused you. This is not how our customers should be treated and we will raise this with management in our contact center. Please be advised that we have tried calling you on the numbers provided to advised on our findings however they don't seem to work.
We will send you an email to further advise in this regard.
Kind Regards,
Makro Hellopeter Team