Makro and WUMdrop worse service

I placed an order at Makro which m still waiting for, their courier partner WUMDrop Silver to be specific told me he got my parcel and had to turn it back because HE was far from my place that was when I called to find out l, told me it was going to be sent the following day (Wednesday) no 1 called, I tried calling him but declined my calls, I call in today m told they can't trace my order and I need to call Makro..all this is happening when I call to trace my order..I use Makro almost every month for online orders but this is the first time m getting such service..as we speak my order has not arrived, and no one knows what is happening..