Makro and Wumdrop SHOCKING service!!!

Placed an order on 30 July and was advised the next morning that the delivery would be on 1 August 2023. At 17:36 I contacted Makro customer service to find out where my parcel was as I had waited all day and there had not been a delivery. The agent on the line casually advised that I should contact the driver, which I did, the number went through to a voice message system. This morning I received a text message stating that my parcel had been returned to the Makro as I had cancelled. Why would I avail myself on 1 August to receive the parcel and cancel it? THE PARCEL NEVER ARRIVED AND NO CALLED ME. I need the parcel today as no one is home over the weekend. I do not understand why Makro uses Wumdrop Logistics as their service is pathetic to say the least.