MAKRO AND WOLF NOT GREAT SERVICE

Hi there,

We have bought a lawnmower 21 March 2018. We had to get a credit card to buy this and because we are putting up house, we decided to go a bit more expensive but to buy a goos product to keep longer, so we bought a WOLF lawnmower. We don't have a big grass area, we cut it once and notice a fault, but my husband works away from home, so the soonest we could return the lawnmower was 17 days after we bought, they said they can't replace it but will fix it.

Thw one wheel is a totally busted and the blade bended because the part just above the blade has melted away. This for one use.

So it went in and weeks later they called it is done, but they fixed nothing and we sent it in again. WOLF then fixed the melted part and the blade. But when we got it we noticed the wheel was still busted and they did not sharpen the blade. The 2 minutes I used the lawnmower and noticed the blunt blade the plastic holding the blade melted again.

We bought the machine 21 March, its today 11 June... What was the point in getting the best if they can't even fix the mistakes. To be quite honest I feel very disappointed in Makro and Wolf services as there is clearly a fault in this specific lawnmower, but they don't fix or replace it. And I don't know who else to call or complain to anymore.

This is unacceptable. Now they say the will credit me for the machine, but to buy the same machine I have to add money. So I have to add money for a machine I bought from them that I have not even used.

I am very disappointed

Thanks for the site

Francois Ferreira