Makro and their pathetic service

Item: Makro
Rating: 1
Author: Ameena O

I ordered goods online on 17 May 2020. I waited one month and nothing had arrived. I started querying amd 1 item from my order was then delivered....i ordered about 6 or 7 items BTW. I queried every second day for a further 2 weeks and was advised that the supplier was out of stock. I asked for a refund and they said they had to pick up the one item first...I waited 2 weeks for them to fetch it. It was fetched a week and a half ago and to date i have not received my refund of over R700. This is now theft

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Replies (1)

Makro's replyOfficial

28 Jul 2020, 13:24

Good day Ameena,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply28 Jul 2020, 13:24

Official