MM
Maxine M
1 reviews | Active since Apr 2019
08 Apr 2019, 15:40
Makro and their pathetic online store
I ordered a fridge online today (8th April) and opted to collect it as delivery would only take place on the 17th, only to see after payment was made that I can only collect it on the 17th as well??
What on earth is the point? After calling customer service I was simply told "that's how it is and nothing can be done about it". Needless to say I cancelled the order. I ordered a new fridge because I need it, I certainly am not prepared to wait 9 days before I can even go collect it.
You guys should seriously reconsider the point of having an online store and the option for collection, we're in the 21st century. Will take my business elsewhere.
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Makro's replyOfficial
08 Apr 2019, 16:18Good day Maxine
Thank you for bringing this our attention.
We are sorry to hear that your online order/collection did not go as planned and for the overall service received.
This is not the type of service we would want you or any of our customers to have. Please allow our team some time to follow up with the store and to get your order ready for your collection.
Thank you once again for alerting us with your query and for giving us the chance to resolve this matter for you.
Kind regards
Makro Hellopeter Team
Thank you for bringing this our attention.
We are sorry to hear that your online order/collection did not go as planned and for the overall service received.
This is not the type of service we would want you or any of our customers to have. Please allow our team some time to follow up with the store and to get your order ready for your collection.
Thank you once again for alerting us with your query and for giving us the chance to resolve this matter for you.
Kind regards
Makro Hellopeter Team
Makro's reply08 Apr 2019, 16:18
Official
Good day Maxine
Thank you for bringing this our attention.
We are sorry to hear that your online order/collection did not go as planned and for the overall service received.
This is not the type of service we would want you or any of our customers to have. Please allow our team some time to follow up with the store and to get your order ready for your collection.
Thank you once again for alerting us with your query and for giving us the chance to resolve this matter for you.
Kind regards
Makro Hellopeter Team
Thank you for bringing this our attention.
We are sorry to hear that your online order/collection did not go as planned and for the overall service received.
This is not the type of service we would want you or any of our customers to have. Please allow our team some time to follow up with the store and to get your order ready for your collection.
Thank you once again for alerting us with your query and for giving us the chance to resolve this matter for you.
Kind regards
Makro Hellopeter Team