Makro and their mythical finance department

If I could give Makro zero stars, I would absolutely do it. This is my second review regarding Makro's finance department, I'm actually wondering if such department exists.

I made a purchase using their App on 30 June 2024 and what a nightmare it has been since then. Makro failed to allocate the payment on my order, I contacted them numerous times, sent the proof of payment to them and the order ended up being canceled due to the payment not being allocated. After my first review documenting their atrocious service, I was contacted and for a week the lady who contacted me was trying to sort things out. After that week she also disappeared into the abyss and the issue with my order is unresolved.

I called the call center for probably the 20th plus time on 14 August and requested a refund as my patience had run out and was promised that I would receive one promptly. That brings me to today, I called the call center AGAIN since communication simply does not exist at Makro and was told that the refund department deemed my payment invalid on 20 August. I asked the customer service consultant to just have a look at all the times I have contacted them and information I have sent to them to which she responded that there was a proof of payment on their system.

How on earth is a payment invalid when they are in possession of the proof of payment? Obviously the refund department, like the rest of the finance department, is incapable of doing their job. I am beyond frustrated with Makro. If I never have to deal with them again, I fear it will still be too soon. All I would like is to receive my refund and never deal with them again.