Makro and their lies!

I am waiting for a reply! I haven’t even received any communication That my email was acknowledged and I will be receiving my refund!

This has been a battle for 18 days for me and the nonchalantness is extremely unprofessional!

The sale was made in the 2nd of December, under false pretense that makro had stock on the App Store! There was no stock and just to keep the sale it went through. (Which I found out later after the many calls made) I then received a sms that the package was handed over to the courier company, I waited another 7 days and still no package delivered. I had to get someone to call and trace where my tv actually was. After many calls she got the number of the courier service (Dawn wing) and after waiting on that call for over 20mins, she spoke to Matthew (apparent supervisor), who assured her that the tv is with them and will be delivered tomorrow, which was Friday (16th December) the public holiday! (he even asked for her cell phone number) The 16th came and went! Another call had to be made the 17th and then spoke with Zanele (Makro) who confirmed there was no stock and nothing had been handed to any courier company! This makes no sense to me!

After a refund was requested all of a sudden I received an email saying that there is magically stock! At this point it is 15 days later and I am over it. Supposed 2-5 days delivery from sale!

I then had to ask other people to call makro customer care line which took many calls of holding for over 20 minutes at a time and the call dropping! I have all the call logs and proof! To confirm my refund

I then sent another person to another store yesterday, to buy the tv while this matter gets sorted out. (Carnival makro) as this was suppose to be a surprise for a birthday gift. (18th December 2022)

After purchasing the Hisense 55’ again (2 payments made now for one tv) The tv doesn’t have an App Store nor does it allow you to download Disney+, she is back at the store in jhb (Carnival makro) now (19th december 2022) at 9h30 wanting to change the tv and the staff is talking about another two week assessment! ABSOLUTELY INSANE! (Returns department) after 1hr and they decided to help her, the manager was then complaining that the price the salesman is selling the tv is incorrect. She took a LG 65’ and while she was sorting out paperwork they changed the price and expected her to pay the new price! Luckily she had pictures with the price taken for me to see. I cannot get over the incompetence and poor customer care!

I am not even in SOUTH AFRICA and decided to buy a birthday gift for someone and this is the type of service provided by MAKRO company! This entire experience has been dreadful! I am appalled at the service from Makro SOUTH AFRICA! They will do anything for a sale