Makro and their courier have lost two of parcels & they've closed the matter instead of resolving!!!

Makro have lost my two parcels throught their courier company and instead of resolving the matter, they've decided to cancel/close the transactions on your system.

Makro's courier collected 3 items from my house in Cape Town on the 8th. These items were supposed to be returned back to 3 separate suppliers in Jhb, however, the courier erroneously returned all 3 parcels to one supplier. We established this misunderstanding and we (Myself, the courier & Makro) clarified what the subsequent steps to be taken should be to rectify the situation. I was happy with the way forward.

However, since then Makro's courier has been sending drivers to collect the same products to my house, a few times, when the collection should be at that supplier's address in Jhb. That's a clear indication of miscommunication between Makro and their courier. Instead of resolving the matter, they've decided to cancel and close the waybills.

Makro still hasn't processed my refunds for these returns! Two weeks later, no one at Makro is interested in taking accountability, instead they're ignoring my calls and emails. I'm beyond angry!!!