1 reviews | Active since Dec 2011
Makro and their broken promises
I placed an order on 30 November for 2 hoverboards. I Makro customer service line numerous times to follow up regarding delivery. I was told they working on it but no action has been taken.
Makro sent me an email committing to me that the order will be delivered by the 23 of December, but Christmas day has come and gone still nothing. I am deeply disappointed and so are my kids. My kids were eagerly looking forward to their gifts for the holidays but now they very annoyed about Makros failure to deliver
The service from Makro has been appalling as they have failed to upkeep the commitment of delivering within 10 working days and further failed to deliver on their written commitment to deliver by 23 December.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team