Makro and The Courier Guy ****ming customers

I placed an order on 29 November. It says the order will be delivered by 2 December. I haven't received any updates since the order was packed on 1 December. I just receive automated messages on WhatsApp when I request updates. Upon phoning the call centre on 14 December, I was told that The Courier Guy had picked up the order but not assigned a driver to deliver it and I was given a waybill number. When I tracked the waybill on The Courier Guy website it said that the delivery had been cancelled due to failure to collect the order. Now on 17 December, the Makro website states that the order was completed.