1 reviews | Active since Jul 2014
MAKRO AND TEVO
I purchased a drone online and picked it up from the cornobia branch on the 6/01/2020 only to go home and realise the batteries and charger is missing. I went into my nearest branch which is in Springfield Park.. Stood in the returns line for 30 Min only to reach the counter and be told by Tisha and siphiso that they can not assist me and I must go back to the store I purchased the drone from. After making a fuss they decide to help with a lot of attitude af if they are doing me a favour. I wanted another 30 min I order to get a refund. The service I ha e received from both Makro and tevo was pathetic and I definitely will not be making and purchased with them again. When I had enquired from Tisha where in the policy does it state they can not return goods purchased from another store she say it does not state it anyway but its just a rule.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience at Makro Springfield which we do not condone as Makro, this is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience at Makro Springfield which we do not condone as Makro, this is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Kind regards
Makro Hellopeter Team