Makro and Tebogo Koitsioe's unbelievable service

I reported bad service about makro on the 14 Feb 19, a person by the name of Tebogo Koitsioe rep**** to my statement and said they would get back to me, today is the 22 and still no feedback, what is wrong with Makro, do they even know what customer service is and still when I call in no one can confirm anything, so I really need to take this further because I am really tired, do they know what it means to keep the client in the loop??? was it ***** or are they really investingating the matter???