Makro and SnoMaster Ombudsman

I logged a call on the 21st of September 2021 with SnoMaster which is ice machine bought from Makro (Ref No: JOB33824)... I have been following up only to be told that the part ordered will be coming the following week. It's been the same story every week I called and no body calls me up until today. I have lost business in October, November, December being the peak period and even now I'm still losing business. I lost R6975 weekly income besides peak season which normally doubles. This has damaged my reputation with my customers as I was also giving them feedback which was never lived up to and eventually asked them to wait until I get back to them.