BR
Bernard R
1 reviews | Active since May 2020
10 Feb 2021, 19:30
MAKRO and SINOTEC failed service test together
Bought a 50 inch Sinotec Smart TV 6months ago From Makro Brackenfell Reported fault on TV. not working properly 29 January 2021 Been given the run around between Makro Care and Sinotec Staff. Promises to call back , to send staff out . Nothing yet. I was also informed I cannot bring the TV to Cape Gate Makro where I bought it, They wont accept it. My fourth X4 call today 10 Feb to Macro care lasted 31 minutes with another promise we will call you back. This is a real Nightmare with references and all: Reference number for Macro Care *** and reference number for Sinotec 530444 are worthless . Would I buy a TV from Makro again? Obviously NOT Would I Ever want a Sinotec device in my house . NO!
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Replies (1)Makro's replyOfficial
11 Feb 2021, 10:48Good day Bernard,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply11 Feb 2021, 10:48
Official
Good day Bernard,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
