Makro and Sinotec

On 02/11/2020 we bought a Sinotec smart tv from Makro , Inv.31 . On 01/05/2021 the television stopped working . We contacted the Makro call centre and were given a ref.no.*** . Eventually , on 06/05/2021we received a job no.539206 . A Sinotec technician came and fitted what looked to me like reconditioned pc board , on the 08/05/2021 . On the 23/05/2021 the tv stopped working again . Seems as if it's the same problem . Makro service centre was again contacted and ref.no.*** was given . We were told by a Zanele that our problem would be escalated . On the 26/05/2021 we again contacted the service centre and were told they were short staffed . On friday 28/05/2021 we again contacted Makro Service Centre and spoke to Luvo who informed us that our problem had not even been handed over the thier workshop . Luvo promised to escalate the problem and get back to us before the end of the day . We are still waiting for his call . This is pathetic service . It seems like Makro is very quick to take money but don't honour the promises .