MAKRO AND SAMSUNG WARRANTY SHAM !!

Bought a SAMSUNG microwave from MAKRO woodmead on 06.12.2018, this microwave decided to stop working last sunday so on monday we loaded it and took it to Makro, because of a dent on the top side of the microwave we were shown the door as they do not fix anything with a dent or a scratch as it voids your warranty . This microwave has a ten year warranty on it - according to SAMSUNG the warranty is for the casing only but the rest of the machine has a two year warranty but because I dropped a wooden chopping block on the top and dented it the warranty/guarantee is void!! How does that work I mean you save in todays economy to buy decent items and then get treated like trash if there is a problem with the bought item as the manger at Makro was not friendly at all. Basically told me that there is no way they will look at the microwave because of the dent , I left a query on the samsung webpage and they came back with the housing story and then I did a live chat with a lady and all she could say was sorry - how is this for customer service??? MAKRO and Samsung sucks big time !!!!!!!