MAKRO AND RYOBI BRUSHCUTTER

So on the 27th February 2021 i bought a Ryobi Brush cutter from Springfield Makro and used it on the 28th. Halfway through the yard it stopped working and i took it immediately to return it. i was told top take it directly to Ryobi in intersite avenue, Springfield, as it is generally wear and tear on those machines. i said to them it is less than 24 hours of purchase, what wear and tear could it have been? on querying with zaimoon at Makro Cornobia i was told the same thing. i then asked her what are my consumer protection rights the response from Zaimoon was the same as the one from Tisha at Makro Springfield, " we follow a set of rule's of repair first. Anyway I took the machine to Ryobi and booked it in on the Monday 01/03/2021 and now i am asked to pay for this an amount of R557. Anyone else experience this? Makro says they will fix it for free, Ryobi is still asking for the monies, both companies don't make calls to clients nor do they return calls. Its now 21 days without a working machine and i am certainly not paying for the repairs, why would a product have a 2 year guarantee and still need payment?

Several friends have now told me that Ryobi is the worst brand ever. What is your excuse Makro?