Makro and Russel Hobbs Disaster

I am extremely disappointed by the quality of service I received at Makro Woodmead most recently. I purchased Russel Hobbs set of appliances ( kettle, toaster &sandwhich maker)around Aug 2020. In September 2021, two of the appliances became faulty and I naturally took them in. I kept on following up on progress and a few weeks later I was informed that the products are back from the supplier unrepaired because I did not register them online. this is clearly a case of bad quality components and workmanship but neither Makro nor Russell Hobbs has acknowledged any liability and I'm left out of pocket. I definitely will not be stepping into Maro or Buying any Russell Hobbs products anytime soon.