RL
Robey L
1 reviews | Active since Sept 2016
15 Aug 2019, 14:14
Makro and RCS credit card - poor service
I have an RCS Makro credit card which had some ***** done on it over three months ago. I immediately contacted RCS and the card was stopped and an investigation begun. I supp**** all the requested evidence to them and received a verification E-mail that the investigation would be complete in 21 days. It has been over three months now and they have not yet re-instated my RCS card. I have contacted them numerous times and they say it is compete and that the card will be in use the next day. Three weeks now since them telling me this and still not re-instated. Very Very poor service indeed.
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Replies (2)
Makro's replyOfficial
15 Aug 2019, 14:24Good day Robey,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your ***** matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your ***** matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply15 Aug 2019, 14:24
Official
Good day Robey,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your ***** matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your ***** matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
RL
Robey L's updateReviewer Update
18 Aug 2019, 10:53it is now the 18th August, Still no one has reached out to me at all. I again went to Makro Silver lakes to see if the card has been re-instated/Unblocked and this again was an unsuccessful visit. Really frustrating.
RL
Robey L's update18 Aug 2019, 10:53
Reviewer Update
it is now the 18th August, Still no one has reached out to me at all. I again went to Makro Silver lakes to see if the card has been re-instated/Unblocked and this again was an unsuccessful visit. Really frustrating.