DT
Derek T
1 reviews | Active since Jan 2014
20 Jan 2025, 08:18
Makro and Payflexx issues.
Tried to purchase a smart watch for my son. Payment went through 3 times via payflex, but for some reason there was an error on Makro's website so payment did not go through on their side. Cancelled all the orders, but payflex only refunded me 2 payments. Makro unreachable, unable to get them to cancel the 3rd payment.
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
23 Jan 2025, 09:08Hi Derek van Tonder,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are actively following up your outstanding refund under reference ***.
Our finance department will provide you an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are actively following up your outstanding refund under reference ***.
Our finance department will provide you an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply23 Jan 2025, 09:08
Official
Hi Derek van Tonder,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are actively following up your outstanding refund under reference ***.
Our finance department will provide you an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are actively following up your outstanding refund under reference ***.
Our finance department will provide you an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
DT
Derek T's updateReviewer Update
30 Jan 2025, 14:46Still no resolution. Paid for something I never received. Very unhappy.
DT
Derek T's update30 Jan 2025, 14:46
Reviewer Update
Still no resolution. Paid for something I never received. Very unhappy.
Makro's replyOfficial
27 Feb 2025, 16:04Hi Derek,
Thank you for your valuable feedback provided on our Hellopeter platform. We are reaching out to convey our apologies for the inconvenience you have encountered, as well as the unintended delay in addressing your concerns.
Please be assured that your dissatisfaction and the difficulties you have experienced are of significant concern to us, and we regret any discomfort this situation has caused you. Your experience is of the utmost importance to our team.
At your earliest convenience, we kindly request that you confirm the receipt of the refund due to the erroneous double charge.
Best regards,
Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
Thank you for your valuable feedback provided on our Hellopeter platform. We are reaching out to convey our apologies for the inconvenience you have encountered, as well as the unintended delay in addressing your concerns.
Please be assured that your dissatisfaction and the difficulties you have experienced are of significant concern to us, and we regret any discomfort this situation has caused you. Your experience is of the utmost importance to our team.
At your earliest convenience, we kindly request that you confirm the receipt of the refund due to the erroneous double charge.
Best regards,
Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
Best regards,
Makro's reply27 Feb 2025, 16:04
Official
Hi Derek,
Thank you for your valuable feedback provided on our Hellopeter platform. We are reaching out to convey our apologies for the inconvenience you have encountered, as well as the unintended delay in addressing your concerns.
Please be assured that your dissatisfaction and the difficulties you have experienced are of significant concern to us, and we regret any discomfort this situation has caused you. Your experience is of the utmost importance to our team.
At your earliest convenience, we kindly request that you confirm the receipt of the refund due to the erroneous double charge.
Best regards,
Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
Thank you for your valuable feedback provided on our Hellopeter platform. We are reaching out to convey our apologies for the inconvenience you have encountered, as well as the unintended delay in addressing your concerns.
Please be assured that your dissatisfaction and the difficulties you have experienced are of significant concern to us, and we regret any discomfort this situation has caused you. Your experience is of the utmost importance to our team.
At your earliest convenience, we kindly request that you confirm the receipt of the refund due to the erroneous double charge.
Best regards,
Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
Best regards,
DT
Derek T's updateReviewer Update
27 Feb 2025, 16:06Confirmed. Thank you.
DT
Derek T's update27 Feb 2025, 16:06
Reviewer Update
Confirmed. Thank you.
Makro's replyOfficial
27 Feb 2025, 16:11Noted with thanks
Best regards,
Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
Best regards,
Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
Best regards,
Makro's reply27 Feb 2025, 16:11
Official
Noted with thanks
Best regards,
Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
Best regards,
Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
Best regards,