Makro and Ozow

Bought items online and paid via Ozow. Order never delivered nor acknowledged by Makro. Money was debited and paid to Oz-Makro promptly at the completion of the order. Contacted Makro customer service ???, or what passes for one, minimal response. My advice would be to avoid both Makro online and Ozow as they cannot be bothered by ***** or the like.Disgusting.