Makro and Makro online is terrible, the worst service ever.

Makro online is terrible, the worst service ever. I bought a 20 inc Raleigh bicycle online. The bicycle had training wheels on the advert (it is still advertised to have training wheels), but when i received the package there were no training wheels. I have been asking for a refund from Makro since the 28th of June, but Makro has been sending me from pillar to post (at times dropping my calls). They do no seem to care about the fact that they have falsely advertised the product (still advertising the product). And also do care about the fact that i need and want my money back.