Makro and LG bad service

I bought a LG 17kg from Makro in Ottery in August 2023 my machine start giving me problems 8 months later. I tried contact their customer service center but all I got was nowhere until one consultant generous enough and empathetic told me to contact the store directly as I will get help there quicker because that is what they have to do at the service center.

I contacted them spoke to Andre Pretorious and he arrange one of his sales people Wafiek to call me. They did not even listen to what I said and just said their guys will pick up my machine to go away for repair. When they collected it was loaded on a bakkie and was not even bubble wrap or protected by the way. I contact the store inform them about this and all they said was OK we will see to it. I checked in daily with both with makro and LG with regards to my repair and was told by LG it was my PC board and waste pipe needed to be replaced and my understanding is that a PC board being replaced after 8 months means that should have been a manufacturing fault but no they would not accompany me in any way. Wafiek manager Conrad contacted me after i told him this is evidently a manufacturing fault. He refused and said its not.LG also has a bad after service by the way their staff not very helpful.

When the machine came back it was full of dents and dirty. Oh by the way I contacted the Ombudsman to assist me with the lack of service I received and that was the same thing did absolutely nothing and took their word over mine so dealing with makro don't bother to contact ombudsman they also useless.

In December 2024 I had to contact them again as the machine was having the same issue again. I was nice and understanding taking a different approach to being understanding it's festive and most places are closed . Until end of Jan this year I made contact and requested my machine to be collected on the 1st of Feb being that I am working and someone would be home in order for them to collect. No their pick/delivery guys collected lucky for them my brother was home. But they took the machine so quick did not secure nor bubble wrap my machine and did not contact me ahead of time. I get a message today with horrifying photo of all the dents and scuff marks that was never there on my machine and the sales person after me telling him that the picture he sent me was appalling and was not the condition of my macahine and they have not given me nor my brother enough time to take photos of the machine over the phone tells me to calm down or he will put the phone down if I can't be civil. I told him civil why can't your staff and managers be civil when dealing with customers. He was so rude and made everything seem like it was my fault.

I will never ever recommend anyone to buy anything from makro or even the LG brand.