Makro ************* and Lack of Customer Support

I placed an order for a lounge suite online on the 7th January 2026 and paid in full. The delivery date reflected was 05th March 2026 which was about 2 months later but I still waited patiently. I called them on the 3rd March 2026 because the order wasn’t progressing on their tracking system and only then did the order move to “Ready To Ship” which leads me to believe the order wasn’t really processed until I called in. I then call them over 10 times since the 05th March and was given the same feedback over and over that my query has been escalated. It’s now the 10th March 2026 and still no delivery yet their tracking system still shows delivery on the 05th March 2026.