Makro and its suppliers **** customers

I purchased a water bottle on-line and a wrong bottle was delivered on the 31st of January. The bottle was completely different to what was advertised. The one which was delivered was poor quality. Immediately, I returned the bottle online. It has been 12 days that Makro has been processing my return online. I phoned their customer service 3 times without any resolution. Their customer service is terrible.