Makro and HiSense let us down.

We recently bought a HiSense dishwashing machine from Makro, with a 1 year warranty. Nine months later, the machine has stopped working. We reported the issue and we told to wait for a technician to come and assess the machine. It was close to a month before someone came to assess the machine and we had to call Makro and HiSense many times to try and finish this initial step. When the HiSense fellow eventually did come and examine the machine, he left without giving us any feedback. We then called both HiSense and Makro after yet another week of silence and were told that the matter was closed. When we asked why, we were told that the technician had found roaches inside our machine and that the warranty didn't cover that. We asked for a copy of their policy on this and did not receive one, neither from Makro or HiSense. Both companies' treatment of us as customers has been completely dismissive and careless. It took an age for them to even do an assessment. In both cases we exercised extreme patience, but we're treated like a nuisance. Shameful.