MAKRO AND HI SENSE TERRIBLE SERVICE

Makro and Hi-sense making life difficult. Hisense 55" smart tv bought from Makro February 2018. T.V breaks March 2019. We took the tv back to Makro. Makro told us to take the tv to Hi sense as makro dont assess broken t.v's Hi sense drag their feet and make us wait for over an hour while a technician looks at the t.v. Technician confirms in writing t.v. is broken. Hi sense send us packing with the t.v. back to Makro saying Makro has to refund us. Makro make us wait and wait and finally assist us but debating about what the next step is. Eventually Makro give us an assesment form and insist that we take the t.v with us. Now this t.v. has travelled. How can they do an assessment if the t.v isnt on their premises. We insist that the t.v stays and they contact us about our refund. Makro now tells me that they are waiting for a technician to come and look at the broken t.v that Hi sense have already declared broken. Makro cannot tell me when this technician will be there to inspect the broken t.v. Shame on you Makro and Hi sense for treating your clients with such disrespect making them wait and wait making us run around with a heavy 55 " t.v and giving them wrong information. And all we want is a refund for this Hi sense nonsense t.v which is still under guarantee.