Makro and Hi sense bad Service

Item: Makro
Rating: 1
Author: Rashika C

On Wednesday my Hi sense 65 inch tv which is still under guarantee switched off and didn't come back on. I called Makro and the lady said she will log a call with hi Sense to come out ,but they will call me and she will send an email. Today is Friday I called makro again as I haven't received any emails nor have I received a call from Hi sense. I called and a lady said she will call me back with feedback by the end of the day. I'm still waiting for that call from Makro and Hi Sense. From the other reviews I wonder if my TV will be fixed or replaced as Hi sense doesn't even respond to the complaints here

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Replies (1)

Makro's replyOfficial

16 Jan 2021, 08:21

Good day Rashika,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply16 Jan 2021, 08:21

Official