Makro and game

Makro refuses to refund defective Hoover within two-year warranty. I am extremely disappointed with the service I received from Makro. Three months ago, I bought a Hoover from game Bela bela, which stopped working after a short period of normal use. When I approached Makro for a refund, they refused and insisted the product must be sent for repairs, which could take up to 21 days. I find this unacceptable. It is inconvenient to go back and forth and wait weeks without the product I paid for. More importantly, I don't feel confident about the safety of this Hoover. A machine that fails in three months raises serious concerns. I request that Makro reconsider and provide an appropriate resolution, preferably a full refund. I hope this matter can be resolved fairly and without further delay